Refund policy

RETURN & REFUND POLICY

(ELYN)

At ELYN, we design intentional solutions for modern living. We stand behind the quality of our products and are committed to ensuring a smooth customer experience.

1. Returns

We do not accept returns once an order has been delivered.

Please review product details carefully before placing your order. If you have any questions prior to purchase, our support team is always available to assist you.

2. Exchanges

We offer exchanges under the following conditions:

Exchange requests must be made within 7 days of delivery.

The product must be unused, unwashed, and in its original packaging.

Exchanges are applicable in cases of:

Size issues

Manufacturing defects

Incorrect item received

To request an exchange, please contact us at:

Email: anshumansidhhrathroul@gmail.com

Our team will provide further instructions after reviewing your request.

3. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with:

Your order number

Clear photos of the product and packaging

We will assess the issue and arrange a replacement where applicable.

4. Exchange Shipping

Customers may be responsible for return shipping costs unless the exchange is due to a manufacturing defect or an error on our part.

5. Order Cancellations

Orders can only be cancelled before they are processed or shipped. Once shipped, cancellation is not possible.

At ELYN, we focus on delivering refined, reliable products designed to support better daily living. We appreciate your understanding and trust in our brand.